Teacher Resources

 
FORGOT YOUR TEACHER EMAIL PASSWORD: CLICK HERE FOR A RESET
 
 
Announcement and Bus Links

 
 **You may use any of the other accessible channels for classroom content (however, do not show it in class unless you are certain of the appropriateness of the content)
    • The RCSTV login is your computer username and password (not in email format). Ex:  If  STEM teacher, Tony Stark's email is [email protected],   his  username will be startkt
    • Once logged in, don't forget to push the play "triangle" on the Rockvale Icon for it to play
 
  • Technology Work Order for RMS School Technician, Justin Lannom ( [email protected])
  • To expedite the process, please include your room #, tag number of equipment for ease in locating, and detailed description of issue.
  • Work order site https://rcshelpdesk.incidentiq.com/ Click LOGIN WITH AZURE (and if it prompts you, enter your school email address and computer password)
 
 
 
 
  • Student Device Troubleshooting
  • Connect Teacher Device (or Student Device to Projector)
  • Reset Microsoft Account (Resets email password and computer password)
  • Sound Issues (coming soon)
  • ​Computer Will Not Connect to Internet (if it is attached to your monitor)
    • Make sure one end of your internet cord is plugged into the back of your monitor, the other end in the internet wall outlet 
      • Unplug and plug back in to ensure it is in each plug tight
      • Restart PC
      • If this is happening at the beginning of the year and you are setting up your PC, review How to Connect Teacher PC to ensure cords are in the correct place
  • Computer will not connect to WiFi internet (same for teacher and student devices)
    • Click here to see how to reconnect to internet
    • If trying to reconnect to internet does not work, restart
    • If restarting does not work:
      • Student Devices- send to Mrs. Johnson in the library with a sticky note 
      • Teacher Device:
          • You will need to keep on with your lesson, go grab a student computer and you can connect it to your projector using the same WIN + K as you do with your teacher computer. Remember, when teachers and staff members login to student computers, the username is your entire email address.
          • Put in a work order 
  • ​Desktop Icons Are Missing!!!  
    • Press F5 key on keyboard to refresh your screen
    • Restart PC
    • Make sure one end of your internet cord is plugged into the back of your PC, the other end in the internet wall outlet 
      • Unplug and plug back in to ensure it is in each plug tight
  • Saving Files from Computer or Flash Drive  to One Drive
  • Save Bookmarks in Chrome
  • New Classroom Technology Troubleshooting