Student Computer and Program Troubleshooting and Fixes
Office 365 (Microsoft Word, PowerPoint, Excel, OneNote, etc)
- How to fix unlicensed product errors
- What to do if it asks me to Activate my Office Product
- It says my username, password, login information is incorrect, or that I do not have an account
- I cannot edit my document.
Troubleshooting Issues when you are learning from home
Please try the steps below if you are having issues with the school-issued laptop. If you have issues after trying the following, please email our technician at [email protected].
It is important that students leave their devices powered on when not in use, such as overnight, as the device will receive important updates. That being said, it is also important to reboot your device daily. You can either reboot in the morning, right when you wake up, or before you close your laptop for the night. Just remember to keep it powered on before you close the lid.
Here are some tips to try when you cannot connect to zoom, clever, or other school sites.
First, if you have any issues, try rebooting your device by clicking on the windows icon (
) in the bottom left corner of your screen. Click the power icon ( 
) and choose Restart. If you still cannot connect or access certain sites, try the steps below.
If you are having Chrome/Zoom/Clever problems, try these steps below:
In Chrome
- On your computer, open Chrome.
- At the top right, click the 3 vertical dots
- Click More tools. Clear browsing data.
- At the top, choose a time range. To delete everything, select "All time".
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear
If you are still having trouble connecting or accessing sites, try opening a window in Incognito mode by clicking the 3 dot icon in the top right corner of Chrome, then choosing New Incognito Window, or you can use the keyboard shortcut Ctrl+Shift+N. Try accessing sites in this window.
Alternatively, if Chrome still will not allow you to connect to zoom or access sites, Try using Microsoft Edge, which is the blue 
or new Chromium Edge icon: 
.
If you are having Sound/Microphone problems, try the steps below:
Click the volume icon in the bottom right corner of your screen, and make sure the volume slider is all the way up.
In Zoom, click the ^ arrow beside the Mute/Unmute button and choose the Test Speaker and Microphone option and follow the prompts.
